Empathy is defined as “the quality of recognizing and understanding another person’s desires, beliefs, and emotions.” It’s one of the most valuable skills we can ever acquire. Empathy cultivates meaningful relationships, reduces discrimination and negative assumptions, encourages honest communication, and … Read More
Hello again! This is part 3 of this series about the rewards of really listening, As I mentioned in the last article, this skill can be learned. Last time we discussed three key elements of listening. The first three key elements we … Read More
Hello! This is part 2 of this series about the rewards of really listening. As I mentioned in the last article, genuine listening can be learned. Today we’ll discuss some of the keys to developing this important skill so you … Read More
Betty and Wilma are sitting at a coffee shop. Betty has just experienced a divorce and is telling Wilma all about it. To a casual observer, it appears as if Wilma is listening. But take a look at the thoughts … Read More